If you are Running Late
Sometimes you may be delayed, we understand this can happen, in this case we kindly request you inform us by telephone as soon as possible.
In the event that you are running late and are not ready to commence your massage at the arranged time, due to scheduling, the therapist your massage must still conclude at the scheduled finish time, to allow our therapists to care equally for all of our clients.
In the event that your therapist arrives at the designated property, and there is no-one home, they will stay for up to 10 minutes past the scheduled start time for your massage. If you have not arrived within this time frame, and not notified us, then it is considered a no-show and no refund will be paid.